The Wavy safety center.

Use this page before a trip and whenever something feels wrong. The short rule: protect people, stop using an unsafe vehicle and document what happened.

Emergency: call 911 Call Wavy support

Injury, fire or roadway dangerCall 911. Move people to safety when possible. Do not move an unsafe vehicle unless authorities direct it.

Vehicle may be unsafeStop, park safely, remove the key and report the exact location through My Trips or by phone.

Breakdown without immediate dangerStay with the group in a safe location and follow Wavy recovery instructions.

Before moving

Sixty-second release check

People
Correct driver, one rider per seat, restraints secure and children in required renter-supplied restraints.
Vehicle
Tires appear sound; steering and brake feel normal; lights, mirrors and horn are present; nothing is loose.
Route
The planned PTV streets are posted 25 mph or less and do not require an illegal state-road crossing.
Conditions
Visibility, weather, traffic and driver condition support a safe trip.

Incident flow

Four decisions after an incident

Stabilize

Call emergency services when needed and prevent additional traffic exposure.

Report

Contact law enforcement when appropriate, then Wavy with location and safety status.

Document

Capture parties, witnesses, damage and report reference without admitting fault.

Wait

Do not resume driving until Wavy or authorities confirm the next safe action.

Vehicle-specific guidance

Incoming rides do not inherit the Yamaha’s rules. Their guides publish only after final classification and commissioning.

PTV and two-wheel route guideRoad, path and classification boundaries →PTV route cheat sheetFive rules to review before moving →Signed-in trip supportFile a structured request or safety report →General Wavy supportQuestions before a reservation →